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Support ECS LIB and ECS Select Products

Progenixx provides support on an ongoing monthly fee basis, or on a per call service basis.

ECS LIB and ECS Select products are proprietary products of Emphasys Computer Solutions, Inc. or Harris Computer Systems.  In that regard, Progenixx may not be permitted to access source code to make changes.  Our legal counsel will review your contracts and Progenixx will ensure that our methods do not violate proprietary obligations of any client. 

We will provide support using the following method:


If the client has a legal copy of the source code that Progenixx is allowed to access, we will make changes as required specifically for that client.  We will be careful not to violate any proprietary obligations based on individual contracts.

If the client does not have a legal copy of the source code, Progenixx will write entirely new code to correct problems as needed.  This service will be included in our ongoing monthly fee agreements.

The database is not proprietary and is owned by each client.  Progenixx will utilize our knowledge of the products and your database to provide technical support as indicated below:

Technical Support

·   Conversion to Progenixx products
·   Source code and perpetual license
·   Upgrades to Progenixx products
·   Maintain compliance with HUD
·   General assistance with software applications
·   Data analysis and/or repair
·   Advice on backup and recovery
·   Database dictionary items
·   Query Language
·   UniData, UniVerse, SB+, SBClient, wIntegrate
·   Setup Assistance
·   U2 Basic Language
·   User-defined database
·   Interfaces to 3rd party products, e.g., Excel, SQL Server, XML
·   Software bug fixes    

Our support team is comprised of the original architects of CCSLIB and CCSSelect as well as expert support personnel.  Progenixx should be considered a valid bidder for support agreements for ECS LIB and ECS Select software

Support Progenixx Products

Progenixx provides support on an ongoing monthly fee basis, or on a per call service basis.  Monthly support agreements include regular support and continuous enhancements to the products.  

Report Generation


Progenixx provides support for report generation from design through implementation.  Reports will be designed to meet your specific needs.  Progenixx also provides training in Query tools and Data Dictionary.  

Custom Programming


Progenixx provides custom programming assistance for ECS LIB, ECS Select, and Progenixx products.  Custom projects will be fixed price bid or provided at an hourly rate.  All custom projects will be carefully designed with signoff documents before actually coding begins.

Training

Progenixx provides training for ECS LIB, ECS Select, and Progenixx products.  Our training staff has been providing training and consulting for ECS LIB and ECS Select products for many years.  Training will be provided on-site for a per day fee plus expenses.  

Follow-up training to user staff reinforces user knowledge of the software application, and provides an overview of system functionality.  Review training sessions may also be used to provide additional hands-on training to newly hired staff and users, provide processing flow recommendations, review use of system ad-hoc report generators, or assist users with new software application features.  

Conversion Assistance


Progenixx provides conversion assistance to Progenixx products.  Progenixx staff has many years experience with ECS LIB and ECS Select products and also provides conversion assistance from ECS LIB and ECS Select products to the products of other software providers.    Data conversion responsibilities will be assigned as follows:

 *
Providing file layouts of existing systemClient
 * Determine data elements to convert
Progenixx & Client
 * Perform mapping of layouts (new and old systems)Progenixx & Client
 * Perform data conversion programmingProgenixx
 * Verify data on new systemClient

 
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